Our Staff

Tom Schmidt, HAS

Hearing Aid Specialist

Tom is a native Oregonian raised in the Tigard/Sherwood area. He has been helping the hearing impaired for four years. He is passionate about his customers hearing needs and reconnecting them with their family and friends.

Tom and his wife have four boys, two cats and a dog. In his spare time, he likes to work on classic trucks, going to the beach in the search of glass floats and landscaping with his wife.

Melanie Kolnick

Patient Care Coordinator

Melanie Kolnick is a Patient Care Coordinator at the King City clinic, where she started in 2025. Melanie is originally from Alliance, Ohio and moved to Beaverton, Oregon in 1979. Melanie attended Aloha High School and Portland State University. This is Melanie’s first position in the hearing industry but was drawn to the profession due to seeing the struggles of hearing loss with her own family and loved ones, as well as having years of experiencing working with seniors though her career and volunteering. What Melanie loves most about saving hearing lives is seeing patient’s joy & surprise of how well they can hear when they first get hearing devices. It is amazing how hearing health plays a role in our overall health and well-being. Melanie strives to meet and exceed all patient’s needs, going above and beyond to provide exceptional service.

Melanie loves spending time with family and friends outside of work, especially with her daughters & her four grandchildren. She has also been very active within the community for many years. Melanie has received many honors & awards for her hard work & dedication, both as a Girl Scout when a child as well as volunteering with Girl Scouts of the USA as an adult. She has even received a presidential volunteer award twice!

Experience our unique approach to hearing restoration

Learn about what you should expect when you visit our location.

What to Expect
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Customer Reviews

I was treated with respect and my needs were met quickly and with a smile. My only complete was with the directions I got on line. It directed me to the wrong place but they were very polite and did everything possible to help me.

Carolyn Wall, on Google

It’s been a pleasure working with Tomas and staff as I navigate wearing hearing aids for the first time. Their knowledge and patience is truly valued. Highly recommend Willoughby for your hearing needs!

Karen Spies, on Google
Pauline Rieniets, on Google

I’ve had such a great experience with Willoughby Hearing. Everyone has been incredibly kind and patient, and they’ve answered every question I threw their way without making me feel rushed or silly. I especially want to shout out Melanie at the front desk! She is an absolute gem. She’s warm,...

Z. Gauthreaux, on Google

Willoughby Hearing was amazing. Very thorough and explained everything in great detail Thank You Tom

Darrel Denault, on Google

I received a very thorough hearing exam, and offered an upgrade to my existing hearing aids. The price was not in my budget, but was encouraged to try them on for a few weeks without any pressure to buy them right away. Very professional. Kurt Persson.

Kurt Persson, on Google

Friendly and professional!

Ron Merryman, on Google
Terry Munro, on Google

It was a pleasant experience Tom was kind and explained the procedure so I was comfortable during the test, I C would recommend their company to my family and friends.

Nancy Hewitt, on Google

Very friendly staff. Appointment was quick and affordable for the filtered ear plugs! Will refer friends and family.

Sherri Basch, on Google

What can I say? Everyone is great. Service was great. They get a 10 from me aka Irene haffner Marsan.

Rennie Marsan, on Google

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