What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Tom is so friendly and knowledgeable. I have felt comfortable at all my appointments.. In fact everyone is nice.

dean johnston, on Google

I just had my hearing tested for the first time. Very pleasant experience. The staff was very nice, the procedure quick and easy and I was given the detailed results immediately. The test was free!

Susan Ruby, on Google

Tom has been awesome with making sure I had the best fitting hearing aids. We had to make several tweaks (from the manufacturer) to get my aid working and fitting correctly, but he made it right for me. I really appreciate his hard work and effort. He is a great...

Matthew Maloney, on Google

Tom is the best Audiologist. He listens patiently and finds a solution to make his patients happy in terms of their hearing needs. Hats off to Tom! Keep up the great work!

Pankaj Panchmatia, on Google

Very kind and attentive staff. Always friendly and they have taken the time to get to know me over the last couple of years. I really appreciate what they have done to help me overcome my issues with tinitis as well as patiently educate me and answer all my questions....

Michele Lara, on Google

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