What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I am so impressed with how great this whole experience was. The front desk people are always great. The doctors are the best. I have amazing hearing now. They have the best products.

Jack George, on Google

Ranada is awesome and and knowledgeable . Always pleasant and efficient! Had an issue with my charger not working and took forever ! Two and a half weeks! It suddenly arrived after I called to find out where it was!!! Not super great on sending stuff out for repair!

Julie Barnum, on Google

I was trying to fit a new pair of hearing aids. Good equipment, and thorough test. Good attitude too. This is the first step involving Test. I am still waiting for the arrival of my hearing aids for fit up to give a complete review. So far so good. 9/8/2022...

Bill Chan, on Google

Went in with high expectations and received them. Was treated great and thoroughly tested and left being able to hear better than i have for years. The lady helping me was outstanding. Many thanks to her.

Michael Strode, on Google

Excellent trusted care at Willoughby hearing in Tigard. I’ve worked with them over many years and they have excellent hearing specialists. They are professional, courteous and helpful. A Special thank you to Robert (district manager) who sets the precedence for excellent service!

Pardis Mehrassa, on Google

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